Return & Refund Policy

At GM Store, customer satisfaction is our top priority. Please read our Return & Refund Policy carefully before placing an order.

Return Eligibility

• Products can be returned within 3 days of delivery.

• The item must be unused, undamaged, and in its original packaging.

• A valid order number or proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

• Used or damaged products.

• Personal care, beauty, and hygiene items (unless received damaged or defective).

• Products damaged due to customer misuse.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or a video of the product. We will review your request and provide a replacement or refund if approved.

Refund Process

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5–10 business days using the original payment method (where applicable).

Exchange Policy

We only replace items if they are defective, damaged, or if you received the wrong product.

Return Shipping

• If the return is due to our mistake (wrong or defective item), we will cover the return shipping cost.

• For all other approved returns, the customer is responsible for the return shipping charges.

Order Cancellation

Orders can only be cancelled before they are shipped. Once shipped, cancellation is not possible.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team through our website or official WhatsApp number.

Thank you for shopping with GM Store.